Transforming Complex Systems into Human-Centered Experiences

Translating human behavior to guide measurable product strategy and outcomes

‍I combine my expertise in behavioral science and user experience (UX) design and research to build human-centered and impactful digital products that serve the needs of your business and your clients and/or users alike.

My 8 years of industry experience span civic and government tech, service design, health tech, and financial tech clients ranging from the V.A. to FDA regulated health tech products.

I have partnered with organizations navigating complex domains successfully, and I want to help your company or organization succeed.

Portfolio

Modernizing Government Website
IMPROVING PATIENT SATISFACTION
Self, Society, and Design Publication

Background

Expertise

  • I’m trained in evidence-based clinical psychology from Columbia University, with a concentration in global mental health and trauma. I have a professional certificate in UX Design.

  • This lens strongly influences my expertise as a UX researcher and allows me to deeply understand the emotional facets of users’ relationships to products and services that influence perceived usefulness, interest, trust, and engagement, amongst other relevant factors.

  • My specialized training includes evidence-based clinical research methodology, frameworks, ethics, and tools, which are a highly rigorous foundation for UX research.

  • I’m multilingual and culturally competent: bilingual in English and French, and proficient in Spanish. I am collaborative, team-oriented, adaptable, and inspire teams I work with.

Professional Experience

My 8 years of experience is rooted in driving measurable product strategy within high-complexity domains. I am available to work across domains, in emerging tech, civic and government tech, health tech, sustainability, and financial tech.

Civic Technology

  • Lead UX Design Researcher (HCD Lead) for VA.gov leading the Design Team and driving sustainable change:

    • Establishing a foundational design practice grounded in ethical and trauma-informed frameworks

    • Spearheading the first accessibility testing program for the team

    • Cross-functional Leadership

    • Measuring user satisfaction by establishing a robust KPI tracking system

    • Augmenting qualitative analysis of usability studies with AI tools

    • Mentoring teammates in research methodologies

Health Technology

  • Design Researcher for health tech company overseen by FDA regulations

    • Delivered more personalized and clinically effective solutions for individuals managing substance use disorders, chronic insomnia, or other mental health challenges.

  • Design Researcher for women’s health company that creates and white labels apps for women in their family planning journey.

    • Embedded more prominently the voice of women along their journey of conception, pregnancy, and postpartum.

  • Other notable experiences:

    • Coaching clients with chronic health challenges

    • Establishing digital mental health resources for a nonprofit

    • Behavioral coaching and counseling

    • Advocacy with the American Psychological Association (APA) at the United Nations, and more.

Recommendations

  • "Charlotte consistently demonstrated the work ethic, expertise, and dedication that government digital services require."

    “Any organization within or outside of government would be fortunate to have her join their team. She made ours better and will inevitably do the same for yours. What set Charlotte apart was her commitment to quality and standards. She ensured every design met VA requirements for accessibility, design consistency, and plain language content. This discipline translated into real value not just for the Veteran experience, but for VA as an organization: fewer bugs, reduced post-launch fixes, and significant time and cost savings for our teams.

    Beyond technical skills, Charlotte brought genuine care for the Veteran community to every project. She understood that behind every UX and UI design decision was a Veteran seeking support or services. This empathy, combined with strong leadership and collaborative spirit, made her an invaluable team member who elevated everyone around her.”

    - Research Director, Office of the CTO at United States Veterans Affairs

  • “Charlotte is everything you’d want in a UX Researcher."

    We partnered on multiple high-priority initiatives at Pear Therapeutics so I’ve had the opportunity to work with her on a day-to-day basis. On those projects, she’s shown her versatility by running all aspects of user research - from explaining how a research study can help solve business problems to recruiting a diverse set of participants to flawless execution of the study to synthesizing findings in an easy to digest format. In fact, she’s presented those findings to key stakeholders at the VP and C levels that helped get buy-in for key initiatives.

    - Design Leader & Product Designer in Health Tech

  • “I was consistently impressed with her ability to lead user research sessions with a very diverse set of people struggling with chronic diseases."

    “I was consistently impressed with her ability to lead user research sessions with a very diverse set of people struggling with chronic diseases. Testing hypotheses and driving insights with patients who are struggling with serious mental and behavioral health conditions is extremely tough to navigate and Charlotte did it with professionalism and empathy.” “She was able to drive insights both at the disease-specific level as well as generalize to a platform level. Personally, it would be a privilege to work with Charlotte again and I hope I get the chance, in the meantime, any digital health organization would be lucky to work with her.”

    - Digital Health Product Manager in Health Tech

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