Design & Research Leader | Behavioral Science Expert

San Francisco Bay Area

RESEARCH | STRATEGY | TRAUMA-INFORMED | ACCESSIBILITY | Cross Cultural UX

I combine clinical psychology with UX research to build accessible, empathic, and effective digital products.

My 8 years of industry experience span civic tech, service design, financial tech, and health tech. 

Download my resume

Case studies

Modernizing Government Website
Onboarding Redesign Studies for Health Tech Company
Pilot Study: Transforming Routines with the Octopus Watch

Background

  • Trained in evidence-based clinical psychology research, focusing on trauma and global mental health at Columbia University. This approach strongly influences my work as a researcher.

  • Bilingual in French/English and proficient in Spanish.

  • In my most recent role, I was a Senior UX Researcher and promoted to a Lead UX Researcher position on a contract for VA.gov while at Friends From The City. In this capacity, I consistently led from a human-centered design and research lens and affected real change. Additionally, I hosted several wellness events and initiatives for Friends From The City.

  • I’ve also worked on Prescription Digital Therapeutics (PDTs), also known as ‘software as medicine’, at Pear Therapeutics. These clinically validated and FDA-authorized products treat chronic mental health issues. I focused on products for substance use disorder, opioid use disorder, and chronic insomnia.

  • Before Pear, I was at Wildflower Health as a UX team of one where I worked on wellness and prevention apps for women’s health along the conception, pregnancy, and postpartum journey.

  • Other notable experiences include coaching clients with health challenges at Vida Health, creating a mental health resource website for a nonprofit that serves people who have disabilities, coaching at-risk youth on behavior at a High School, counseling people with addictions as an intern at a treatment center, learning advocacy tools for mental health with psychologists at the United Nations, and more.

Recommendations

  • "Charlotte consistently demonstrated the work ethic, expertise, and dedication that government digital services require. Any organization within or outside of government would be fortunate to have her join their team. She made ours better and will inevitably do the same for yours."

    “What set Charlotte apart was her commitment to quality and standards. She ensured every design met VA requirements for accessibility, design consistency, and plain language content. This discipline translated into real value not just for the Veteran experience, but for VA as an organization: fewer bugs, reduced post-launch fixes, and significant time and cost savings for our teams.

    Beyond technical skills, Charlotte brought genuine care for the Veteran community to every project. She understood that behind every UX and UI design decision was a Veteran seeking support or services. This empathy, combined with strong leadership and collaborative spirit, made her an invaluable team member who elevated everyone around her.”

    - Research Director, Office of the CTO at VA.gov

  • “Charlotte is everything you’d want in a UX Researcher. "

    We partnered on multiple high-priority initiatives at Pear Therapeutics so I’ve had the opportunity to work with her on a day-to-day basis. On those projects, she’s shown her versatility by running all aspects of user research - from explaining how a research study can help solve business problems to recruiting a diverse set of participants to flawless execution of the study to synthesizing findings in an easy to digest format. In fact, she’s presented those findings to key stakeholders at the VP and C levels that helped get buy-in for key initiatives.

    - Design Leader & Product Designer in Health Tech

  • “I was consistently impressed with her ability to lead user research sessions with a very diverse set of people struggling with chronic diseases.

    “I was consistently impressed with her ability to lead user research sessions with a very diverse set of people struggling with chronic diseases. Testing hypotheses and driving insights with patients who are struggling with serious mental and behavioral health conditions is extremely tough to navigate and Charlotte did it with professionalism and empathy.” “She was able to drive insights both at the disease-specific level as well as generalize to a platform level. Personally, it would be a privilege to work with Charlotte again and I hope I get the chance, in the meantime, any digital health organization would be lucky to work with her.”

    - Digital Health Product Manager in Health Tech

Thank you for visiting!

✿Merci ✿ Gracias ✿ Grazie ✿ Arigatou ✿ Xièxiè ✿ Danke ✿ Obrigado ✿ Salamat